FAQ

Orders are processed within 2 to 3 days (excluding weekends).

Shipping takes 3 to 10 days (excluding weekends), depending on your location. See our Shipping Policy for all details.

Once your order has shipped you will receive an email with a tracking number. You can also follow your parcel on our Track your order page.

Please contact us as soon as possible. We can change the address as long as your order has not shipped yet.

Yes. Items may be returned within 30 days of delivery for a refund or exchange. Read our Return Policy for the conditions.

Approved refunds are returned to your original payment method. See our Payment Policy.

All our pieces are made from 100% pure mulberry silk of 6A grade, the highest quality silk available. Learn more on Our Material.

Wash gently by hand or on a delicate cycle in a laundry bag, with a mild detergent, and let it dry flat away from direct sunlight. Our care guide explains everything step by step.

Please contact us or email support@silkandsibel.com. We are happy to help.