Order status

Track your order

Curious where your silk is? Enter the tracking number from your shipping confirmation email to see the latest status of your parcel.

Tracking opens in a new tab and works for all major carriers.

From our hands to yours

This is how your Silk&Sibél order finds its way to you.

01

Order confirmed

Right after you place your order, you receive a confirmation email with your order number and a summary of your silk pieces.

02

Carefully packed & shipped

Within 2 to 3 days (excluding weekends) your order is wrapped in our signature packaging and shipped. You then receive a shipping email with your tracking number.

03

On its way to you

Delivery takes 3 to 10 days (excluding weekends). Enter your tracking number above to follow your parcel all the way to your door.

Frequently asked questions

Where can I find my tracking number?

Your tracking number is in the shipping confirmation email we send as soon as your order leaves us. You can also find it in your account, under your order details.

I haven't received a shipping email yet

Orders are processed within 2 to 3 days (excluding weekends), so your order may still be in preparation. You will receive the shipping email with your tracking number as soon as it ships. Please also check your spam or promotions folder.

My tracking information isn't updating

It can take up to 24–48 hours before a new tracking number shows its first update. If nothing changes after a few days, please contact us and we will look into it for you.

How long does delivery take?

Processing takes 2 to 3 days and shipping takes 3 to 10 days (excluding weekends), depending on your location. More details on our shipping information page.

Can I change or cancel my order?

Please contact us as soon as possible with your order number. As long as your order has not shipped yet, we will do our best to help. Already received your order? See our returns & exchanges policy.

Still have a question about your order? We are happy to help.

Contact us