Shipping Information

Thank you for shopping with Silk&Sibél. Every order is prepared with care and wrapped in our signature packaging before it begins its journey to you. Below you will find everything you need to know about how we ship your order.

As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please make sure you enter a correct email address at checkout, and check your spam or promotions folder if you can't find our emails.

Processing & shipping time

All times below exclude weekends and public holidays. Delivery times are estimates and may vary slightly depending on your location and the carrier.

During processing, your order is checked, carefully packed and handed over to our shipping partner.

Customs & duties

Orders shipped outside the European Union may be subject to import duties, taxes or customs fees in the country of delivery. These costs are not included in our prices or shipping costs and are the responsibility of the recipient.

Order tracking

You can follow your parcel at any time on our Track your order page using the tracking number from your shipping email.

Please note that it can take 1 to 2 days after shipment before the carrier shows the first tracking update. Tracking may also pause while your parcel is in transit between countries or sorting centres. If you don't see any updates after a few days, please contact us and we will look into it for you.

What can cause a delay?

Most orders arrive within the times above, but occasionally a delivery can take a little longer. Common reasons are:

• An incorrect, incomplete or outdated shipping address
• Busy periods such as holidays, sales and peak seasons
• Customs checks for international shipments
• Circumstances outside our control, such as extreme weather or carrier strikes
• Public holidays in the country of shipment or delivery

Changing your shipping address

Noticed a mistake in your address? Please contact us as soon as possible with your order number and the correct address. We can only change the address as long as your order has not been shipped yet. Once your order is on its way, we are unfortunately unable to change or cancel it.

My parcel is missing

If your tracking shows that your parcel has been delivered but you can't find it, we recommend that you:

• Check around your home, mailbox and any safe places where parcels are often left
• Ask your neighbours or other members of your household
• Wait one more day, as parcels are sometimes marked as delivered slightly early

Still can't find it? Contact us with your order number and we will do our best to help you, together with the carrier.

Questions?

We are happy to help with any question about your order or delivery. Simply get in touch.